Telesales Training - Using the phone to improve selling skills to find new customers and win more sales

Telesales training programme

Sales training for telesales to improve telephone selling skills.

The telesales training course will help the sales team and inside sales team generate new sales leads and find new customers.

A Telesales training programme designed to help increase sales


Each attendee will go through the sales training learning new tips, tactics and techniques and strategies that will give them a structured programme to winning new customers by using the phone more effectively.

They will learn how to choose the right sales and tactics for the B2B sector. They will get great techniques to overcome the fear, resistance and procrastination that may currently stop them looking for and winning new business.

Sales Training Programme Content

The programme will involve a lot of education, interaction and experience of how to be successful in telesales using the phone.


Summary of course content

  1. The Sales Call
    1. Prepare for the sales call – Why it is important
    2. Establish a rapport with the prospect – The secret to sales success
    3. Communication on the phone – Recognising personalities
    4. Identify prospect requirements – Questioning and Listening skills
  2. Present your products and services to the prospect – It’s all about them
  3. Objection handling – What do you mean No!
  4. Manage the opportunity through the sales process and the sales cycle
  5. Close the sale – get the meeting/get the sale

The Learning Outcomes

The attendees will: 

  • Be guided through the techniques, tips and strategies
  • Understand the principals of telephone selling and be able to apply the new knowledge into working practices
  • Have the opportunity for practice to develop skills, knowledge and experience
  • Be able to actively, listen and respond to questions and concerns

After the telesales training course – refresher

After the programme the attendee will receive a further eight email sales tips over a two to three-month period which means the re-enforcement of the new sales skills and ensuring they use the new skills successfully.

Photo - Credit:Bojan89

To book your place, call us on: 0191 640 3731 or Get in Touch
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